Total Confidence Program™
We take the hardship of meal packaging off your plate, so your team can stay focused on what matters most.
Keep Your Operation Running
Packaging meals consistently and safely takes more than dedication. It takes reliable systems, efficient processes, and a team that knows exactly what to do, day after day, without room for error.
When you purchase trays and film from Oliver, you get more than packaging. You get an extension of your team—equipment, service, parts, training and people—all included.
The goal is simple: keep you running so you can stay focused on making and delivering meals.
| Program Benefits | Total Confidence Program™ | Purchase/Finance Equipment Only |
|
|---|---|---|---|
| Free Equipment Program |
Purchase/Finance Equipment Program |
||
| Guaranteed Heat-Seal Solution Oliver guarantees the seal when our trays, film and equipment are used together. You get a complete, integrated solution—not just a piece of it. | ✔ | ✔ | |
| Free Service Repairs Never worry about expensive, unplanned repair bills. If a machine goes down, the repair is on us. | ✔ | ✔ | |
| Free Repair Parts Many competitors make money on repair parts. Oliver doesn't. We provide them at no cost to you. | ✔ | ✔ | |
| Free Next Day Parts Shipping When a machine is down, there's no time to waste. We overnight replacement parts to get your operation running again, all on our dime. | ✔ | ✔ | |
| Free Preventative Maintenance (2 times per year) Service issues don't wait for a convenient time. We perform two proactive maintenance visits per year, for free, to keep your operation running smoothly. | ✔ | ✔ | |
| Free End-of-Life Replacement Heat-seal equipment eventually needs replacing. When your Oliver machine reaches that point, we send a replacement free of charge—no capital required. | ✔ | ✔ | |
| Free Trade Ins / Trade Ups As your program grows, your equipment can grow with it. We'll exchange your current machine for a higher-productivity model at no cost. | ✔ | ||
| "No Strings" Return Policy There's no set time you need to keep the equipment. Use it for 3 weeks, 3 months or 3 years—return it anytime. | ✔ | ||
| Lifetime Warranty All parts and service calls are covered for as long as your organization purchases trays and film from Oliver at published volumes. No surprises. | ✔ | ✔ | 1-Year Warranty |
| Free Expert Installation and Training Our team trains your team from day one. Have turnover? No problem—we'll come back and train again. | ✔ | ✔ | ✔ |
| 24/7 Technical Support Call anytime, and one of Oliver's U.S.-based technical support specialists will answer. Any time, any day, anywhere. | ✔ | ✔ | ✔ |
| Factory-Direct Service Team You get a trained expert with a direct line to the factory. That means faster answers and machines back up sooner. | ✔ | ✔ | ✔ |
| Dedicated Sales Consultant Our consultants are experts in on-site heat-seal packaging systems. They listen, learn and prescribe a solution that maximizes your efficiency. | ✔ | ✔ | ✔ |
| Dedicated Field Service Technician Your assigned technician is always the one who services your machines. Consistent, knowledgeable support every visit. | ✔ | ✔ | |
| Dedicated Account Manager Your Oliver Account Manager is your teammate, assigned to your account. They know your operation inside and out and are ready to serve. | ✔ | ✔ | ✔ |
| Ready-to-Ship Parts We manufacture the machines, so we stock the parts. No waiting on a third-party supplier when something needs replacing in the field. | ✔ | ✔ | ✔ |
| Made-in-USA Equipment Our equipment meets Made-in-USA standards, manufactured with care and craftsmanship in Walker, MI. | ✔ | ✔ | ✔ |
Total Confidence Program features apply to organizations purchasing trays and film from Oliver at published annual volume parameters. Program features vary by tier. Ask your Oliver sales consultant for details.
Ready to Serve With More Confidence?
Oliver’s Total Confidence Program was built for operations like yours, where missing a meal isn’t an option and downtime isn’t acceptable. Let’s find the right program for your team and get you running with the confidence you deserve.
